# Refunds & Credits

**Effective date:** 2026-07-28  
**Contact:** hello@doggybagg.cc  
**Related:** [Terms](/terms) §5

## USDC / on-chain payments

Exact USDC settlements on Base are processed by third-party facilitators and the public blockchain. **Confirmed transfers are final.** The Operator generally **cannot claw back** USDC once settled. Do not treat SQLGuard as a reversible card checkout.

## Prepaid credits

- Credits are prepaid units for `/v1/validate` (and related credit-gated paths), not cash.
- Credits are non-transferable and have no cash redemption value.
- If a credit is debited and the sandbox is **unavailable** (infra error) such that no certificate is issued, the Service may **automatically re-credit** that debit. That is a credit ledger correction—not a USDC refund.
- Abuse, fraud, or AUP violations may result in forfeiture without refund.

## Instant Cert / Mandate Bind

One Exact settle purchases one certificate attempt for that request path as implemented. PASS or FAIL attestations that successfully complete the pipeline are **fulfilled SKUs**. Policy FAIL is not a defect entitling you to USDC return.

## Session Cert

Unused slots expire at Session TTL. Expired or burned slots (including FAIL burns) are **not refundable**. Re-open a Session with a new Exact settle if needed.

## Free endpoints

`/v1/probe`, `/v1/gate`, `/handshake`, discovery docs, and similar free surfaces have **no purchase** and no refund.

## Dispute path

Email hello@doggybagg.cc within **14 days** of the settlement with:

- agent id / wallet
- approximate time (UTC)
- settlement / tx hash if known
- SKU and HTTP status observed

We may require on-chain and ledger evidence. Chargeback-style reversal of USDC is typically impossible; remedies, if any, are limited to discretionary credit adjustments required by law or Operator goodwill.

## No insurance

Refunds policy does not insure production data loss. See [Disclaimer](/disclaimer).